HelloCribs.com

HelloCribs.com is an online ecommerce company that is dedicated to delivering a wide range of quality baby furniture products.

Passion
We are passionate about our business, our products, and our service. We live and breathe baby products. We buy baby products for our own kids. We want the absolute best baby products for our kids in terms of quality, reliability, environmental, health, and safety.

Customer Service
At HelloCribs.com, customer service IS everything. We pride ourselves in providing the absolute best customer service resulting in a positive and rewarding shopping experience.

Customer Satisfaction
At HelloCribs.com, customer satisfaction IS everything. We want you to have the best online shopping experience. We want our products and services to not only meet your expectations, but EXCEED them.

Quality, Safe, Reliable Baby Products
At HelloCribs.com, we only carry high quality, reliable and safe products. Extensive research and thorough analysis are pivotal components of our business. Before we consider a product for sale, the product is subject to considerable research, product benchmarking, market analysis, and consumer reviews. Each product is scrutinized and meticulously reviewed and analyzed by experts and consumers. We are consumers just like you. We only carry products that we would want to purchase ourselves. Expect the highest possible quality products in the industry!

Best of Everything
We carry the best products, provide the best selections, and offer the best prices guaranteed. Expect the best of everything from HelloCribs.com.

We Value Our Community
We support the K.I.D.S. (Kids in Distressed Situations) charitable organization. K.I.D.S. brings hope and self-esteem to children in need and their families by providing new clothes, shoes, toys, furniture, books and juvenile products donated by leading manufactures and retailers.

We also support Save the Children, which has directly or indirectly reached over 48 million children worldwide in its efforts to educate, nourish, protect, and care for needy children.

We hope you can achieve happiness and satisfaction from buying with us. Our goal is to establish a long-term relationship with you. We strive hard to provide you with the absolute best service and products at affordable prices. We want you to be happy with your purchases. Please contact us with any questions, suggestions or comments.

Why Buy From Us?

100% Satisfaction Guarantee
We want you to be completely satisfied with your order. If for some reason you are not satisfied with your purchase, we will gladly exchange, refund, or credit the cost of the item(s) in question. Please see our Return Policy for more information.

Best Price Guarantee
It's simple! HelloCribs.com guarantees you're getting the best price. If you should find a better price online for the product, we will match or beat the advertised price.

24/7 Customer Service
We are available 24 hours a day, 7 days a week via e-mail or via our live chat feature available Monday to Friday 9AM - 6PM PST or Saturday 10AM to 5PM PST.

No Sales Tax
You heard it right. No Sales Tax on all products for a limited time only. We pass our high-volume discounts onto you. Period.

Free and Fast Shipping
You heard it right, again. Free Shipping on all products. We pass our factory direct savings and discounts onto you. Period. We understand that getting your baby furniture is important, so we make every effort to process and ship every order quickly. With over 99% of all orders shipped within one business day of the purchase order, you can be sure that your package will arrive as soon as possible. Most orders arrive within 4-7 business days.

We Value Privacy
HelloCribs.com values your privacy and is committed to keeping your information private. For more information, please see our privacy policy.

A Wide Selection
Discover items you won’t find at your local baby furniture store. We feature products from local baby furniture stores to the biggest retailers in the world!

We Stock What We Sell
It is frustrating to purchase a product only to find out that the product is either out-of-stock or on back order. Unlike most online baby retail stores, we do not list an item for sale unless it is physically present in our warehouse. If you are able to place an item in your shopping cart, then it is available for immediate shipping. You can feel confident that if you ordered it, you will receive it soon.

Safe and Secure Technology
All orders and transactions are encrypted using the latest 256 Bit SSL Secure Encryption Technology. All data and information that you input on HelloCribs.com is considered sensitive information and will be encrypted and secured.

We Value Your Business
We want to personally thank you for choosing HelloCribs.com as your number one choice for baby furniture.

Contact Information

Simply e-mail us with any questions, comments, or concerns. We will respond to your inquiry in a timely fashion. Thank you for shopping with us.

support@hellocribs.com

Ordering Information

How do I place my order?
To maintain our prices low and competitive, we currently only accept online orders. We apologize for any inconvenience as we are making on-going changes to our polices to enhance your shopping experience. If you have any questions or concerns about placing an order through our site, please contact us and we will be glad to assist you.

Order Online
Place an order through our website. It is easy, fast, and secure. You will be able to review your order and make changes to it before submitting it. Once submitted you will have 24-hours to cancel or make changes to your order. Our site is fully secured and protected, we use VeriSign 256-bit SSL which is the highest e-commerce security system available.

Payment Options
We accept the following as methods of payment: American Express, Discovery, MasterCard, and Visa.

Order Confirmation
Once your order has been completed, you will be sent an "Order Confirmation" e-mail to the e-mail address you entered during checkout. Your "Order Confirmation" will include both an invoice for record of payment and your order number. Please review the order for accuracy and print a copy for your own record.

*Please note if you do not receive an order confirmation within 24-hours of placing your order, please contact us as soon as possible so we can help determine the situation. To expedite the process, please include your order number in your e-mail.

Cancel or Change An Order
If for any reason you need to cancel or change your order, please contact us as soon as possible. Refer to our Return Policy for information regarding product returns and exchanges.

Using Promotion Codes
By joining our mailing list, you will be eligible for various discount and promotion codes. These codes can be applied during the checkout process. If you need any assistant using your promotion codes, please contact us.

Shipping Policy

HelloCribs.com Ships Immediately!
It is our goal to ship your order on the same day it is received. Orders are processed and shipped via FedEx during regular business hours (Monday through Friday 8 a.m. - 4 p.m. PST, excluding holidays). In an effort to process and ship your order immediately, we reserve the right to use an alternate shipping carrier (i.e. UPS, FedEx) or ship your order in multiple packages if doing so results in better service. You will receive one or more tracking numbers in a confirmation e-mail when your order is shipped. You can track your order with this number at our tracking page.
***Please note that these products cannot be shipped to Alaska, Hawaii, or Puerto Rico. We apologize for the inconvenience - feel free to contact us regarding alternatives!

Shipping Rates
Free Ground Shipping on all products! Shipping upgrade options are available at an additional charge. Upgrade shipping rates are based on the weight of the product. You may select your shipping upgrade during checkout if desired.

Tracking
You will be able to see the status of your order and obtain a tracking number, by logging into your account and clicking on the "Order History" link under the "Order Status" heading.

International Shipping
We currently only ship within the United States.

Shipping FAQ

When will my order be shipped?
Your order will be shipped immediately. Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays). Once it is shipped, orders are generally received within 4-7 business days.

How much does it cost to ship an item?
We offer free shipping on all our products.

How can I track the shipment of my order?
You will be sent a tracking number once your order has been placed. Use the tracking number to track the shipment of your order.

Do you ship internationally?
No.

Do you ship to Alaska, Hawaii , Puerto Rico or the US Virgin Islands ?
No.

Can I ship to a destination address different from my billing address?
We will be glad to ship orders to an address different from the billing address as long as the destination address is on file with the financial institution that issues the credit card. This is to prevent fraudulent credit card activity and charges. Contact us if you have any questions.

Will I receive an e-mail confirmation with shipment tracking information when my order is shipped?
Yes. Order confirmation will be e-mailed to you immediately upon placing your order. Shipment tracking information will be included in the confirmation.

Does HelloCribs.com deliver to P.O. Boxes?
No.

Does HelloCribs.com deliver to APO (Army Post Office) or FPO (Fleet Post Office) addresses?
No.

Easy Return Policy

One of the best return policies in the online business. Your satisfaction is our main concern, this is why we have our 100% Satisfaction Guarantee Policy. If for any reason, you are not satisfied with your purchase, you may return your purchase within 30 days of receipt for a refund or an exchange of the purchase price excluding our shipping and handling costs.

If an item has free shipping, the actual shipping cost will be deducted from your return refund. In the circumstance where an item arrives damaged or there was an error on our behalf, and it cannot be remedied with replacement parts, we will pay to return the item to us and send you a replacement unit. If you do not wish for replacement parts or unit, then the item can be returned under our standard return policy.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified.

Returning an Item or Order

1. Please email support@hellocribs.com and include your original order number, the product(s) you are returning, and your contact information. We will issue you an RMA number and a return address.

2. Wrap the package carefully and securely. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.

3. Return the product using your preferred shipping method to the address you are provided. Insurance on the package is highly recommended as we cannot accept responsibility for packages that we do not ship ourselves.

4. Save your return tracking number, and if possible, email it to us so that we can track the return.
Please Note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase.

5. Once your package has been received at HelloCribs.com, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from HelloCribs.com.

Easy Exchange Policy

All the products we mail out are well-packaged to withstand damage during shipping. If an item appears to be damaged or has missing parts, please notify us. We will do our best to mail out the replacement part needed as quickly as possible and at no additional cost to you. If you decide that you do not wish for any replacement parts or unit, the item can then be returned under our standard return policy as stated above.

In the circumstance where an item arrives damaged or there was an error on our behalf, and it cannot be remedied with replacement parts, we will pay to return the item to us and send you a replacement unit.

For any further questions or concern please contact us at support@hellocribs.com.

Return/Exchange FAQ

Does HelloCribs.com pay the return shipping cost for defective merchandise?
Yes

Does HelloCribs.com pay the return shipping cost for misorders?
Yes

How are refunds/credits credited?
Same form of payment.

How long does it take for HelloCribs.com to process a refund?
Once we receive the shipment of items from the customer in its original condition, we will process the refund within five business days.